Description: Kenya Airways Wheelchair Assistance is a specialized service aimed at ensuring passengers with limited mobility enjoy a smooth, safe, and dignified travel experience from start to finish. This service can be requested during the ticketing process, allowing the airline to coordinate and prepare for each traveler’s specific needs in advance. At the airport, passengers are met by trained personnel who provide support with check-in procedures, including document handling and terminal navigation. Wheelchair Assistance also includes full baggage assistance, ensuring that luggage is safely checked in and transferred without inconvenience. Passengers are escorted through security screening and guided to the departure gate, where they are granted priority boarding for a more comfortable boarding process. Throughout the journey, Kenya Airways keeps passengers informed with real-time flight updates through mobile notifications, airport displays, and announcements. Upon arrival, the service continues with assistance during deplaning, immigration, customs clearance, and baggage claim, as well as help accessing ground transportation. Wheelchair Assistance is supported by a dedicated customer care team available to address special requests, changes in mobility needs, or any questions throughout the travel process. To ensure a seamless and fully prepared experience, the airline recommends that wheelchair assistance be requested at least 48 hours before the scheduled departure. With a strong focus on accessibility, respect, and personalized service, Wheelchair Assistance is designed to make air travel inclusive and worry-free for all passengers requiring mobility support.
Category: Travel
Tag: Travel